This Privacy Notice sets out how Qesson Education Ltd, 4 Christopher Street, EC2A 2BS London, register at 20a Stanwick Road, London, W14 8UH, and incorporated in the United Kingdom, and its associated trading names, protects the privacy of your personal information.
We recognise and acknowledge the importance of your personal data and are committed to respecting your privacy and protecting your personal information.
1. What information do we collect and why?
We need to collect, use and disclose personal information to perform our duties as an agency, namely, making and managing tutor bookings on behalf of our customers. During our relationship we may collect the following:
a. Personal and contact details, such as title, full name, contact details (address, telephone and email address)
b. Payment information: card number, security number, expiration date and cardholder name
c. Information provided by filling forms on our website – e.g. email address, where you heard about us, your address etc. This information will be used to keep you up to date with all our latest offers and products
d. Social media – by interacting with the social media features on our website (Facebook, Twitter or Instagram) you will be bound by the privacy policies of the respective social media companies
e. IP address and cookies – When you access our website our servers may record data regarding your device and the network you are using to connect with us, including your IP address
2. How will we collect this information?
We usually collect your personal data from the information you submit during your relationship with us. The above data may be collected from the following sources:
a. Information generated about you when you purchase or make enquiries, via the phone, email or website
b. When you subscribe to receive marketing from us (e.g. e-newsletters)
c. When you speak to our team
d. When you enter competitions or register for promotions
3. What do we use your personal data for and what is the lawful basis for doing so?
a. In order to perform our duties as a tutoring agency. The consequences of not providing this information is that we will be unable to complete your booking.
b. Personal and contact details are used for the purposes of completing the tutor booking you make on our site. Similarly, payment information, passport numbers, date of birth.
3.2 Legitimate interest
a. For direct marketing communications and related profiling to help us to offer you relevant products and services, including deciding whether or not to offer you certain products and service.
b. Your information may also be utilised for broader reasons, such as: to provide you with confirmation and updates on your lessons, to manage your booking and to allow us to contact you for customer service.
c. We may use your personal information to send you targeted marketing activities; about special offers, new products or competitions. These may include emails, text messages and data messages. If you do not wish to receive such information, you may ask us in writing not to receive it.
4. With whom do we share your personal data?
We may share your information with the following entities for the purpose of our business:
5. For how long do we keep your personal data on file?
a. Personal data is retained as long as is necessary, for the purpose that it was originally obtained
b. To protect us against any contractual claims, generally for a period of 6 years
c. Records are kept in line with legal and regulatory requirements / guidance
6. Your rights
Below is a list of the rights that you have regarding the personal information that we process. You have the right to
a. Confirm with us that we are processing your data
b. Request access to the personal data we hold
c. Have data amended if it is inaccurate or incomplete
d. Request that we delete your personal data if there is no compelling reason for its continued processing
e. Request that we remove your consent
If you wish to exercise any of the above rights, please contact us on email@example.com providing details of your request.
If you are dissatisfied with our data processing activities, you have the right to complain to the Information Commissioners Office (ICO) https://ico.org.uk/concerns/
7. IP addresses
When you visit our website, use any of our mobile applications or open communications from us, our servers may record data regarding your device and the network you are using to connect with us, including your IP address.
We collect your Internet Protocol (“IP”) addresses to track and aggregate non- personal data. For example, to monitor the device, browser utilised and geographic locations from where customers and visitors navigate our site.
8. Tracking Technologies / Cookies
In addition to the first party cookies mentioned above, we may use anonymised third-party web analytics services on our websites and mobile apps, such as Google analytics. The analytics providers that administer these services use technologies such as cookies, to help us analyse how visitors use our websites and apps.
10. Visiting our website from outside the United Kingdom
In case you visit/browse our website from outside the United Kingdom, kindly be alerted that your data may be transferred to/stored in/and processed in the UK. The preservation/protection of the data/information and other laws of the United Kingdom and other countries that your data may be transmitted to may not be as all-inclusive as those in your country, but be assured that we take all the necessary steps to guarantee that your privacy is maintained and protected. By using our features/services, you authorize and fully understand that your information could be transmitted to our facilities and other third parties with whom we share it as described in this Policy.
11. How to Reach Us
Phone: 020 7993 4733
Address: 4 Christopher Street, EC2A 2BS London, UNITED KINGDOM